Hi Gojekers, 

At Gojek, your data security is our top priority. That is why we always aim to assist you to secure your account thoroughly. Don't panic if you feel that you never made any changes in your Gojek account. Please contact us directly through Help page which located on Gojek App our e-mail to customerservice@gojek.com

We are ready to assist you in tackling any obstacles related to your account security. We recently discovered a rising trend in fraudulent messages. For that, please pay attention to incoming messages relating to changes in the account.

In order to maintain the security of your account optimally, secure your Gojek account immediately by following these steps:

• How to Secure Your Account When Your Phone Number is Unknowingly Changed
• How to Secure Your Account Your PIN Number is Unknowingly Changed
• How to Secure Your Account When Your E-Mail is Unknowingly Changed
• How to Secure Your Account When Your Account Name is Unknowingly Changed

How to Secure Your Account When Your Phone Number is Unknowingly Changed

1. Report immediately or to our customer service via Help page on Gojek app or e-mail and explain the chronology of the incident.
2. The customer service team will help you reset your account.

How to Secure Your Account Your PIN Number is Unknowingly Changed

When your Gojek PIN is changed, you will receive an SMS containing your OTP code to verify the change. Do not share the OTP code with anyone to maintain the security of your account including those claiming from Gojek. If you feel that you have never changed your Gojek PIN number, please follow these steps to secure your account:

1. Open the Gojek application & tap the 'More' menu
2. Select the 'Settings' menu & Tap 'Change PIN'
3. Enter the PIN you want to use
4. Enter the PIN again to confirm
5. Gojek will send the OTP code automatically. Immediately enter the OTP code into your account. Make sure you don't share the OTP code with anyone. PIN successfully installed.

How to Secure Your Account When Your E-Mail is Unknowingly Changed

If you don't feel like making changes towards your e-mail, please follow these steps to secure your account:

1. Open your Gojek app.
2. Tap 'Account'.
3. Select 'Edit Profile’.
4. Enter the e-mail address that you use.
5. Verify the e-mail you use through the message you receive.

How to Secure Your Account When Your Account Name is Unknowingly Changed

If you don't feel like making changes to your account name, please follow these steps to secure your account:

1. Open your Gojek app.
2. Tap the 'Account'.
3. Select 'Edit Profile’.
4. Enter your name in accordance with your national ID card.

The methods listed above are the very first steps you can do when your data changes occur without your knowledge. In order to secure your accounts, always make sure that you never give the OTP code to anyone, even those claiming from Gojek.

Remember! Gojek never asks the OTP code to its users for any reason. Don't forget to spread this information to all your friends, family members, colleagues or those in need.