*Updated as of 7 Aug 2024
As a Gojek taxi driver, you get to choose trips from both the GoTaxi (metered fares) service, as well as the existing GoCar (flat fares) service.
This means that you’ll have even more opportunities to receive trip requests and thus more earnings in less time on our platform.
Important Update
Please note that Premium Taxis will not be allocated trips under the GoTaxi service type. In order to improve the overall experience customers have riding with Gojek, only standard taxi vehicle driver-partners will receive GoTaxi orders following this update.
What is GoTaxi?
GoTaxi allows taxi drivers to complete metered trips on the GoPartner driver app:
Rest assured that all drivers and passengers on GoTaxi and GoCar will be protected with free accident coverage powered by Marsh and underwritten by AIG. For more information, click here.
What is the difference between GoTaxi and GoCar?
How to accept GoTaxi trips?
Fares on GoCar are upfront – what you see on screen is what you’ll get.
Fares on GoTaxi are estimated – the final fare is based on the total distance and time travelled, as well as other surcharges.
Unlike GoCar, GoTaxi uses metered fares.
Make sure to put in the final amount shown on your meter into the app. Note that this amount is inclusive of all additional charges, including booking fees, ERP, and tolls.
You do not need to add any platform or service fees as this will automatically be included by the app.
Whether you’re receiving payment via cash or credit/debit card, there is no difference in the process between GoTaxi and GoCar.
For more details and help, please refer to the following driver handbooks:
FAQs
Q: How do I know if the trip is a GoTaxi trip?
A: Check the logo at the top left-hand of the screen when you receive the order - this should say ‘GoTaxi’ instead of ‘GoCar’. You will also receive a prompt to remind you to turn the meter on.
Q: Can I opt out of GoCar or GoTaxi trips?
A: Yes. You can choose to toggle on the option to receive either GoCar or GoTaxi trip requests.
Q: I see an estimated amount when I receive the order. Is that the final fare?
A: No, this is an estimated amount. The final fare is based on the total distance and time travelled, as well as other surcharges including ERP and tolls. Make sure that you key in the final amount displayed on your meter.
Q: Are there additional fees I have to pay for GoTaxi trips?
A: GoTaxi trips are subject to a service fee of S$0.60, and tiered platform fee.
The service fee is what Gojek charges for use of the app. This will be deducted from your Earnings Wallet.
The platform fee is paid by customers and is automatically included.
You will not need to include the service or platform fee when entering the metered fare into the app. Simply enter the final amount shown on your meter, as this amount is inclusive of all additional charges, including ERP and tolls.
Q: Will I be eligible for cancellation fees for GoTaxi trips?
A: Yes. Click here for more information on cancellation fees.
Q: Are there different incentives for GoTaxi trips? What incentives am I eligible for as a taxi driver?
GoTaxi
GoCar
Q: Will GoTaxi trips be counted towards my GoalBetter tier during the trip accumulation period?
A: Yes, GoTaxi trips will be counted. For more information on GoalBetter: gjk.sg/gb-info
