Our top priority is ensuring your safety on the app – always. Whether you’re a driver-partner, merchant, or customer. Here’s how we do it every step of the way.
During the ride
Peace of mind from A to B
Personal accident insurance
All passengers and drivers are insured with free on-trip accident coverage.
Safe Trip Kit
Share your location, vehicle information, and license plate number to your loved ones.
Trip monitoring
Our tech allows for tracking of driving speed, pick-up and drop-off locations, as well as route taken every trip.
On-trip reporting
For things that just can’t wait – you can now send us feedback in real time.
After your ride
Safety beyond the Gojek car
24/7 customer service
We’ve got a full team that answers your queries, on and off the road, all day, all night.
Data security
Your personal information – including trip and payment details – is kept safely on our system.
Trip rating
You’re invited to tell us how you feel after every trip – this helps ensure the quality of users on the Gojek platform!
Follow community guidelines
You too play a part in ensuring that the Gojek experience is welcoming and safe for all! Read on to see how you can help.
