What’s in it for you?
Receive more earnings for every additional stop request made by customers.
How does this work?
Customers can add up to 2 extra stops (3 stops in total). Each extra stop comes with a surcharge of $5 (subject to 15% service fee), on top of trip fare that is based on the total distance travelled.
How this looks like in your Driver app
Example
Mr Lim and friends booked a ride with 3 different destinations.
đź“ŤStop 1: Somerset MRT Station
đź“ŤStop 2: Bras Basah
đź“ŤStop 3: AXA Tower
Here’s the booking flow within your Driver app:
Here’s how the trip flow with multiple stops will look like in your Driver app once you’ve picked up your customer:
Total amount to collect = Fare based on total distance travelled + $5 surcharge per additional stop at Stop 2 and Stop 3
FAQs
Q: How many extra stops can customers add to their booking?
A: Customers can add up to 2 additional stops before completing the trip at the final location. (Total 3 stops)
Q: How is the fare calculated?
A: The fare of a multi-destination trip will be based on the total distance + surcharge per stop ($5)
Eg. Pickup to Drop off A to Drop off B and finally ends trip at Drop off C, fare will be based on the total distance travelled from pickup to Drop off C + $10 ($5 surcharge for 2 additional stops)
Q: Are the multi-destination surcharges subject to service fees?
A: Yes. For a $5 surcharge for every additional stop, driver-partners will receive 85% x $5 = $4.25
Q: Can customers change stop location while on a trip?
A: If the current trip is a multi-destination trip, customers will not be able to edit the final destination while on trip.
If the current trip is a single stop trip, customers can edit the final destination during the trip but will not be allowed to add stops.
Q: Can customers request for driver-partners to travel to the second stop and then to the first?
A: No. The trip journey will be based on the sequence that the customer requested for the stops to be.
Q: If a customer booked a trip with 3 destinations, can the customer end the order earlier before reaching the final destination?
A: Yes they can, but they will be charged the full amount.
