As we improve our pick-up experience for you, you might be assigned drivers nearby who are still dropping off their customers. 

If you’re waiting for your driver and wondering why they’re not replying to your messages, not to worry – that’s on us!

Your driver will not be able to reply to your messages until they have completed their current trip. 

Why?

At Gojek, we want to make sure that safety remains our top priority. To ensure that everyone on our platform gets from A to B safely, and that your driver remains focused on the road, they’ll only be able to send messages to you the minute they complete their current trip. 

Sit back, relax, and your driver will get back to you in just a little bit. Happy riding with Gojek!