Quick Links
🔹 Getting Started
🔹 Driving with Gojek
🔹 Loyalty Rewards
🔹 About Gojek
Q: What is the onboarding process?
A: You can onboard yourself through the Gojek driver-partner app, GoPartner, if you have:
If you are using an iOS device, or would like more clarifications, you can head down to GoHub 38 Sin Ming Ln, Singapore 573957 to be registered in person by our team.
Q: What if I don’t have a car?
A: You will need to purchase or rent a car before registering to be a Gojek driver-partner. For rentals, we recommend our GoFleet partners so you can get up to 0% service fees.
Learn more at gjk.sg/gofleetsg or scroll down to our GoFleet FAQs.
Q: How does my money get credited to me?
A: Your earnings will be credited to your earnings wallet in the GoPartner app.
Q: How do I withdraw my earnings?
A: Your earnings can be withdrawn anytime (with a minimum withdrawal amount of $50) from your earnings wallet. The money will be transferred directly to your linked bank account.
Q: Who are the GoFleet partners?
A: We are partnered with many GoFleet rental companies. For the full list, please refer to this page: gjk.sg/gofleetsg.
Q: How long does it take to get a vehicle if I rent from a GoFleet partner?
A: This will depend on the GoFleet partner/rental company. It is possible to get a vehicle as quickly as on the day of application.
Q: Do I have to pay administrative fees?
A: Administrative fees are charged by the rental companies, not Gojek.
Q: Why should I choose to rent from GoFleet partners rather than other car rental companies?
A: Renting from our GoFleet partners will make you eligible for exclusive benefits, such as:
Q: How are the car models chosen? Which car model should I choose?
A: A wide variety of car models are available from our GoFleet partners. If you would like recommendations, you can approach your preferred GoFleet rental company for a consultation.
Q: What should I do if I previously rented a car from a GoFleet partner, but was not onboarded to Gojek?
A: To receive GoFleet benefits, you will have to be registered through our GoFleet partners. Contact your rental company or approach our team at GoHub for help.
Q: How do I know which service categories my car qualifies for?
A:
GoCar - Maximum 4 adults
GoCarXL - Maximum 6 adults (List of models at gjk.sg/gocarXL-models)
GoCar Premium - Maximum 4 adults (List of models at gjk.sg/gocar-premium-models)
GoCar Kids - Maximum 3 adults + 1 child
GoCarXL Kids - Maximum 5 adults + 1 child (List of models at gjk.sg/gocarXL-models)
Q: How do I get qualified for the 'Kids' service types?
A: You will need to get verified before you can toggle to the GoCar Kids and GoCarXL Kids service types. Please refer to gjk.sg/dp-gocarkids for more information.
Q: Do I need to supply my own booster seat for kids?
A: If you are planning on driving the GoCar Kids and GoCarXL Kids services, then you are required to provide your own booster seat for kids 1-1.35m tall.
For toddlers and babies <1m tall, riders will have to provide their own car seats.
Q: What should I do if my passenger has a child but did not book the right service?
A: You can advise the rider to cancel the order. If they do not do so, you can cancel the order and submit a query in the GoPartner app if a cancellation fee is deducted.
Q: Can my passengers have infants and toddlers with them?
A: Yes, as long as they have their own car seats.
Q: Can I choose which service to drive for (e.g. GoCar vs. GoCar Premium)?
A: You can toggle to your preferred service type in the GoPartner app.
Q: Do higher tiered driver-partners get more/better pings?
A: We do not allocate pings by tier, but by acceptance rate. The more rides driver-partners accept, the more pings they will receive.
Q: What is GoalBetter?
A: GoalBetter is the Gojek driver-partner loyalty program. Every driver-partner is automatically enrolled in GoalBetter once registered with Gojek.
Q: What are GoalBetter tiers?
A: The GoalBetter tiers are: Classic, Premium, Pro and Elite. To qualify for each tier, driver-partners have to make a minimum trip count.
Driver-partners begin at the Classic tier, while GoFleet driver-partners have a base tier level of Premium. Refer to this page if you would like to read more about GoalBetter.
Q: How often are tiers calculated?
A: Tiers are calculated based on your trip count from the past 3 months. Your tier is protected for the next 3 months.
If you manage to hit the minimum amount of trips for the next tier, you will be upgraded in the next month.
Q: How do I get the Esso fuel card?
A: New driver-partners will receive their Gojek Esso Fuel Card via mail to the address provided upon sign-up.
If you have not received yours after 2 weeks or would like a replacement card, please contact Abecha at custcare_bc@abecha.com.
Q: What’s the difference between Gojek benefits and competitor’s benefits?
A: Gojek has the best fuel rebates in the industry. We have competitive car workshop offers, medical subsidies and grocery discounts across all HAO stores.
Learn more about our GoalBetter benefits here: gjk.sg/gb-deals.
Q: What is Gojek?
A: Gojek is an Indonesia-based technology company. In Singapore, Gojek offers mainly ride-hailing services through a mobile app.
Q: Is there a minimum age requirement for Gojek driver-partners?
A: The minimum age for Gojek driver-partners in Singapore is 30 years.
Q: Can I work with Gojek with just a PDVL?
A: You can sign up as a driver as long as you have a valid PDVL license and a vehicle.
Q: Can I drive with Gojek part-time or full-time?
A: Gojek offers its driver-partners flexibility, which means that you can set your own working hours. It’s up to you to drive either part-time or full-time!
Q: How do I handle taxes as a Gojek driver-partner?
A: Gojek driver-partners are considered self-employed and have to file their own taxes.
Q: What kind of support does Gojek offer in case of issues or emergencies?
A: From car accidents to car breakdowns, you can report various emergencies through our help center in the GoPartner app.
Q: Can I choose my own routes and destinations when driving for Gojek?
A: If you’re on the way home, the GoPartner app has a daily Set Destination feature which allows driver-partners to connect with riders going in the same direction.
Q: What is the size of Gojek’s customer base?
A: The Gojek app has been downloaded over 170 million times across Vietnam, Indonesia and Singapore.
