If you’ve left something near and dear at the back of a GoCar, here’s how to get your item(s) back. Choose one of the three ways:
Reach out to your driver directly to coordinate a meet-up for the exchange. You can do this by:
From the menu, tap on My Activity > select a relevant order > tap on the phone icon.
This lets you get connected directly to the driver. Not to worry – both your numbers will remain masked.
Note: number masking may not apply for some international calls.
You can do this within 2 hours after you’ve completed a trip, and the chat history will remain available for 24 hours.
- From the menu, tap on My Activity > select a relevant order > tap on the message icon to send your driver a text.
- Wait for your driver to reply – they may be on an ongoing trip, so give them time to get back to you.
- Just in case, leave your contact details for further communication. Share only the personal information you’re comfortable sharing.
If you’re unable to reach the driver through the above methods, don’t worry. Leave us the details of your trip, lost item(s), and contact details here.
Once we’ve received your request, we’ll get in touch with the driver to see if your item has been found, and help coordinate for the item(s) to be returned to you.
Once the driver has found your item(s), you can choose to collect them one of these ways:
With the driver’s consent, we will provide you with their contact number. From there, you can get in touch with them immediately to arrange for a good time to meet.
Psst: we also strongly encourage leaving a $25 tip, so your driver is well compensated for his/her time and effort in returning the item.
The driver may also have dropped the item at a police station nearest to him/her. If this is so, we’ll be sending you details about the police station upon confirmation that your item is there.
The driver may have also dropped the item at GoHub (38 Sin Ming Lane). If this is so, we’ll be sending you collection details upon confirmation that your item is safely stored in GoHub.
GoHub opening hours
Monday–Friday
10AM–12PM/1PM–6PM
Make sure to take care of your belongings when you’re on a Gojek ride!
Note that Gojek will not be held responsible for the condition in which lost items are returned to GoHub. In this case, “lost items” can refer to any forgotten, misplaced, or abandoned item including personal electronic devices, wallets, cash, keys, documents, luggage, etc.
Perishable items will be disposed of immediately due to health and safety reasons – along with its container. All lost items will be kept for 3 months, then disposed of or donated.
Please note:
1. Neither our driver-partner nor Gojek is responsible for any loss or damage to the items left in the car.
2. While we will do our best to search for the item, Gojek cannot guarantee that the item can be found or delivered immediately and will dispose of any perishable or food items after 24 hours.
3. Gojek will not be held responsible for the condition in which lost items are returned to GoHub. In this case, “lost items” can refer to any forgotten, misplaced, or abandoned item including personal electronic devices, wallets, cash, keys, documents, luggage, etc.
4. All lost items (if returned to GoHub) will be kept for 3 months, then disposed of or donated.