If you’ve left something near and dear at the back of a GoCar, here’s how to get your item(s) back. Choose one of the three ways:
You can do this within 2 hours after you’ve completed a trip, and the chat history will remain available for 24 hours.
Call the driver (method A)
Call the driver (method B)
For your privacy, your number will remain masked through both methods A and B.
Note: Number masking may not apply for some international calls
1.Call +65 3135 3136.
After the automated answering machine verifies your information, you will be connected directly to the driver.
2. If the driver doesn’t respond, don't worry. An SMS will be sent to both you and the driver with temporary contact details, so you can get in touch.
1. From the menu, tap on My Orders > select on relevant order > tap on the phone icon
2. This lets you get connected directly to the driver (both your numbers will be masked – not to worry), and the button will appear for up to 6 hours from when your trip has ended
We strongly encourage you to provide a token of $15 to the driver for their time and effort in returning the item!
Feel free to also show your appreciation with a cashless tip on the Gojek app.
Note that Gojek will not be held responsible for the condition in which lost items are returned to GoHub. In this case, “lost items” can refer to any forgotten, misplaced, or abandoned item including personal electronic devices, wallets, cash, keys, documents, luggage, etc.
Perishable items will be disposed of immediately due to health and safety reasons – along with its container. All lost items will be kept for 3 months, then disposed of or donated.
Please note:
1. Neither our driver-partner nor Gojek is responsible for any loss or damage to the items left in the car.
2. While we will do our best to search for the item, Gojek cannot guarantee that the item can be found or delivered immediately and will dispose of any perishable or food items after 24 hours.
3. Gojek will not be held responsible for the condition in which lost items are returned to GoHub. In this case, “lost items” can refer to any forgotten, misplaced, or abandoned item including personal electronic devices, wallets, cash, keys, documents, luggage, etc.
4. All lost items (if returned to GoHub) will be kept for 3 months, then disposed of or donated.
