We’ve got good news. From 29 April 2024, Gojek, along with our friends at ComfortDelGro, will work together to ensure you can get rides faster – so you can count on Gojek whenever you need to get to places.
*min. app version 4.85
Enjoy less wait times on Gojek. Now, you’ll get to book a GoCar as usual, but you may get a ComfortDelGro taxi too. Not to worry – the fare you’ll pay will remain unchanged.
All additional fees applicable to a GoCar ride will continue to apply for trips matched with ComfortDelGro taxis.
To celebrate this partnership, you’ll get ride discounts of up to $8 – all you need to do is say YE$ and redeem promo code YE$ to get going.
*T&Cs apply.
Frequently asked questions
Why is a ComfortDelGro taxi picking me up?
ComfortDelGro’s fleet of taxis means you may get a ride in less time, so you’ll have to wait less.
How will I know that I’ve been assigned a ComfortDelGro taxi?
If you’ve been matched with a ComfortDelGro taxi, the ComfortDelGro icon will appear as your driver’s picture. You’ll also be able to see the vehicle type and plate number.
Do I have to pay a metered fare if I get a ComfortDelGro taxi?
Not at all. You’ll just have to pay the same trip fare as stated on your app, unless you’re booking a metered GoTaxi ride.
Can I add multiple destinations if I get a ComfortDelGro taxi?
If you’ve booked a GoCar and gotten a ComfortDelGro taxi to pick you up, you will not be able to change your pick-up or drop-off points, or add destinations along your route.
I can’t send messages to my driver.
The live chat feature is unfortunately not available on GoCar rides with ComfortDelGro taxis – but you can still give them a call, as usual. Your numbers will remain masked for privacy.
I left an item in a ComfortDelGro taxi.
Not to worry – you’ll still be able to reach out to your driver via call. All you need to do is go to My Orders > History, and choose the relevant trip. Or else, you can write in to Gojek via Help > Lost & Found.
Can I choose a taxi instead?
Yes, you can. All you need to do is tap on GoTaxi when you’re booking a car ride, and the app will find you a metered taxi instead.
I want to leave a tip to my taxi driver.
Thank you for your generosity! Unfortunately you won’t be able to tip via the app if you’re matched with a ComfortDelGro vehicle, but you can always leave a cash tip instead.
