If you were involved in an accident, follow the following steps:

1. Collect details of parties involved, including contact numbers, vehicle plate numbers, and pictures of the accident.
2. If you wish to file an insurance claim, please lodge a police report within 24 hours. After which, you can seek a professional advisor to pursue your claim.
3. Report the accident to Gojek via in-app help with the relevant details.

Here's how you can report to us:

On your Gojek app > Main Menu > Help Center > Safety & Emergency > I was in a car accident