Request when you’re ready

Our drivers rely on ride requests for earnings. Be sure to request for one only when you’re ready, and cancel only if absolutely necessary. Note that you may be charged a cancellation fee to compensate for your drivers’ efforts.

Communicate with your driver

As soon as you’re booking a GoCar, be sure to let your driver know if you are:

1. Traveling with children – anyone below 1.35m in height will require a booster seat. Your driver might not be equipped with these. Not all our cars are equipped with this, so please make sure to let our drivers know via text or call.
2. Bringing a pet – some of our drivers may be uncomfortable or are allergic to pets. Make sure to let your driver know in advance if your fur baby is with you!
3. Traveling with a guide dog – our driver-partners are encouraged to accept bookings from passengers who require the aid of one.
4. A person with disabilities and require assistance with loading and unloading bulky items (such as luggage or wheelchair).

Choose the right pick-up point

Select pick-up and drop-off points only in areas that are permitted, i.e. lobbies, designated spots, etc.

Choose the right payment mode

Check your payment mode (including any vouchers applied) before booking. Later on, confirm the final fare (including any tolls) before alighting. Always pay the correct fare as displayed on the Gojek app.