Fares and Charges

Help/customer/fares-and-charges /
I forgot to pay/underpaid for my cash trip.
I forgot to pay/underpaid for my cash trip.

Not to worry! We’ll help sort this out for you. 


Simply follow these steps: 

  1. Launch your Gojek app
  2. Tap on Main Menu Help Center > Fares & Charges 
  3. Select 'I forgot to pay/underpaid for my cash trip' fill in the details and submit!

Browse customer topics

Accident and Safety
Order experience
Lost and Found
Business profile
Community guidelines
Vouchers and Promotion
Fares and Charges
GoCar XL
Free accident coverage
In-Vehicle Recording Device (IVRD)
GoTaxi
RideShield
Account and Privacy
GoCar
yuu Rewards Club