Free accident coverage

Help/customer/free-accident-coverage /
How long does it take to process a claim?
How long does it take to process a claim?

Upon submission, your claim will be reviewed by AIG. Once it has been marked complete, it will be ready for processing. 

You will receive the benefits of reimbursement in the following time after all necessary documents have been provided: 

  • 15–30 working days for medical expenses (if all docs are provided)
  • 90 working days on average for claims in cases of fatality

Browse customer topics

Accident and Safety
Order experience
Lost and Found
Business profile
Community guidelines
Vouchers and Promotion
Fares and Charges
GoCar XL
Free accident coverage
In-Vehicle Recording Device (IVRD)
GoTaxi
RideShield
Account and Privacy
GoCar
yuu Rewards Club