Order experience

Help/customer/order-experience /
Help! My driver did not match the profile as seen on my app.
Help! My driver did not match the profile as seen on my app.

If there has been discrepancies between the details shown on your app and the driver or vehicle that is picking you up, please let us know via in-app help! 


Here's how:

Main Menu > Help Center > Order Experience > My driver did not match the profile in my app.


Browse customer topics

Accident and Safety
Lost and Found
Business profile
Community guidelines
Vouchers and Promotion
Fares and Charges
GoCar XL
Free accident coverage
In-Vehicle Recording Device (IVRD)
GoTaxi
RideShield
Account and Privacy
GoCar
yuu Rewards Club
Order experience