Order experience

Help/customer/order-experience /
I want to report an error in the pick-up/ drop-off point.
I want to report an error in the pick-up/ drop-off point.

We’re working hard to improve our map and location accuracy. In the meantime, we’re really sorry for any errors or discrepancies.

If there’s an error in the pick-up or drop-off points, here’s how you can report to us:

  1. Launch Gojek app
  2. Go to Main Menu > Help Center
  3. Select Order Experience > I have a suggestion about the map or location
  4. Add in details and submit.

Browse customer topics

Accident and Safety
Lost and Found
Business profile
Community guidelines
Vouchers and Promotion
Fares and Charges
GoCar XL
Free accident coverage
In-Vehicle Recording Device (IVRD)
GoTaxi
RideShield
Account and Privacy
GoCar
yuu Rewards Club
Order experience