If you were involved in an accident, follow the following steps:

1. Find a safe area away from the rest of the traffic.
2. Call the police immediately (999).
3. Collect details of parties involved, including contact numbers, vehicle plate numbers, and pictures of the accident.
4. Seek medical attention if necessary.
5. If you wish to file an insurance claim, please lodge a police report within 24 hours. After which, you can seek a professional advisor to pursue your claim.
6. Report the accident to Gojek via in-app help with the relevant details.

Here's how you can report to us:

On your Gojek app > Main Menu > Help Center > Safety & Emergency > I was in a car accident