At the end of each trip, you should do a quick visual scan from the driver’s seat to check for items left behind by customers. It is not necessary to stop the vehicle or to get out of the driver’s seat. 

If you discover an item in your vehicle left behind by one of your customers, please report this to us immediately via the in-app Help Centre. Customers will have a 12-hour period from the end of each trip to contact driver-partners via a masked number to arrange for a suitable time and place for the return of lost-and-found items. Note that customers may be able to call you via a masked number for up to 3 days after the trip.

If the customer consents, you may return the item to the customer directly, or leave it with our support team at GoHub. If you do not hear from any customer after 12 hours from an item being left in your vehicle, you may leave the lost item with our support team at GoHub. Please refer to this post for more details on our lost-and-found process.