If you are involved in any safety incident, traffic accident, or other situations involving allegations of criminal offences or behaviour, or customer disputes while completing an order, report this to us as soon as possible and in any event, within 90 minutes of occurrence, via the in-app Help Centre. However, always seek help first by calling the police (999) and/or the SCDF (995) where any criminal activity or medical or other emergency is involved.

If you are involved in a road traffic accident, please follow the following steps:

1. If there are injured parties, call the police (999) immediately. If there are no injured parties, move the vehicle(s) to a safe area.
2. Collect details of all parties involved in the accident, including contact numbers, vehicle numbers; and pictures of the accident – especially any damage to vehicles.
3. Seek medical attention if you feel unwell. 
4. If you intend to lodge an insurance claim, you must report the accident to your insurance company within 24 hours.
5. Call your rental company or insurance company if you require further advice.
6. Report the accident to us via the in-app Help Centre.