Abuse and fraud

Any abuse of the Gojek platform or use of the Gojek platform to engage in any fraudulent, misleading, dishonest, or illegal activity will not be tolerated. This includes, without limitation: collusion with customers; dodging of service and platform fees; fare and incentive cheating; making and/or receiving fake orders; addition of unofficial charges to a fare; inducing customers to cancel an order; and deliberately misrepresenting your location to customers. Accounts suspected to be involved in fraudulent activity or misuse of the Gojek app will be suspended or deactivated.

Mod apps

The use of modified versions of the Gojek app (“mod apps”) is in violation of our Driver Services Agreement, and compromises the safety of both customers as well as driver-partners. A driver-partner suspected of using such mod apps will be suspended immediately.

Suspension of transactions and withholding payments

In addition to suspending or deactivating your account, Gojek may also suspend the processing of any transactions and/or withhold the balance in your Driver Earnings Wallet (including any incentive payments), if it is believed that the amounts involve or are derived from made are fraudulent, illegal, or criminal activity.