Fares and Charges

Help/driver/fares-and-charges /
I was charged before the trip started.
I was charged before the trip started.

Fret not – this could likely be the amount that was simply on hold before the trip. You will only be charged the full amount onto your card once the trip is completed. 


If, however, you think you were charged more than once, here's how you can reach out to us:

  1. Launch your Gojek app
  2. Go to Main Menu Help CenterFares & Charges 
  3. Select 'I was charged before the trip started' and fill in the details.

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