Gojek support team or your customer may also reach out to you via:

• Gojek’s outbound phone number
• Masked phone number
• Post-trip chat

If your customer reached out to you about a lost item, you may arrange a time and place to return the item(s) at your convenience.

Here’s how you can reach a customer if you’ve found their item(s):

1. On GoPartner home screen, tap on your profile picture
2. Tap on 'Chat History' 
3. Choose the relevant order
4. Chat with customer

This chat function is only available for 2 hours after a trip is completed, if you require more time, you can exchange contact details. If the customer has not replied by then, you may return the lost item(s) to GoHub.

*Post-trip chat is not available for drivers using GoPartner on iOS / iPhone.

If you’ve found an illegal item among the belongings:

• Return the illegal item(s) to your nearest police station / or throw it away
• Return the non-illegal item(s) directly to the customer / or at Gohub

List of item(s) that requires you to return to the police includes but not limited to:

• Cash, cheque or bank drafts of $1000 and above
• Any arms or weapons
• Explosive substances
• Controlled drugs
• Vapes / Vape Pods

Need help? Here's how you can write to us:

1. Launch your Gojek app
2. Tap on your profile picture > Help center > Orders
3. Select 'My customer left an item behind' fill in the details and submit

A member of our GoTroop team will get back to you as soon as possible!