Hi Gojekers,

We always bring the best experience for you by paying special attention to your comfort while using Gojek services. Gojek runs a variety of innovations which has become solutions to your problems, including security. Since the beginning, Gojek has completed various security initiatives consisting of three pillars; prevention, responsive handling, and protection.

Regarding the protection pillar, one of the main elements that Gojek offers is a guaranteed safe journey in the form of accident insurance protection for drivers and passengers. For GoCar service, Gojek partners with Bang Jamin and Oona Insurance Indonesia in providing this protection. For GoRide service, customers can find out more information on this page: A Complete Guide for GO-RIDE’s Passenger Insurance Claim,

When you are travelling with GoCar, you will automatically get insurance benefits. Premium costs (Mandatory contributions) are included in the cost of the trip you pay. To find out more information about GoCar’s insurance protection, click the link below:

• What benefits and coverage value do I get from insurance?
• Who is covered by this insurance?
• How do I submit a claim?
• What documents are needed for a claim?
• Is there any deadline for submitting a claim?
• How long does it take to process a claim?
• Insurance Claim Exclusions
• Who should I contact when I need further assistance?

What benefits and coverage value can I get from this insurance?

Here are the details about the benefits and coverage value that you will get: 

• Death by accident (Rp50.000.000) 
• Permanent Disability (maximum of Rp50.000.000) 
• Medical Expenses (maximum of Rp25.000.000) 
• Funeral Compensation (Rp4.000.000) 
• First Aid Costs Reimbursement (Rp1.000.000) 
• Ambulance Fee Reimbursement (Rp500.000)
• Loss of Personal Items due to Theft/ Robbery Compensation (Rp1.000.000)

Who is covered by this insurance?

The eligible parties for this insurance are max. 2 (two) Passengers who are in the vehicle. 

How do I submit a claim?

You can visit https://bangjamin.com/id/login, enter your mobile number, OTP, and make a claim on the “My Claims” menu.

What documents are needed to submit a claim?

These are the list of documents or proof that you need to prepare before submitting an insurance claim: 

Mandatory document:

• Customer ID/ KTP
• Chronology Detail (inc. Date, Time, and Place of Accident)

Death by accident and Funeral Compensation:

• Death certificate from local authorities
• Heir's ID/ KTP
• Family Certificate
• Police Official Report (BAP) if the incident is caused by a traffic accident
• Death certificate from hospital (if died in hospital)
• Supporting medical documents - X-Ray, MRI, Lab Results (if any)

Permanent Disability

• Medical Resume
• Police Official Report (BAP) if the incident is caused by a traffic accident
• Supporting medical documents - X-Ray, MRI, Lab Results (if any)

Medical Expenses

• Medical Resume
• Details of costs/ invoice for treatment at hospitals/traditional treatment
• Supporting medical documents - X-Ray, MRI, Lab Results (if any)
• Certification of Traditional Treatment

First Aid Costs Reimbursement

• Helper KTP/ID
• Statement Letter
• Invoice of First Aid Expense

Ambulance Fee Reimbursement

• Ambulance invoice

Loss of Personal Items due to Theft/ Robbery Compensation

• Police Report
• Photo evidence of physical violence

Is there a deadline for filing a claim?

Yes. You must report claims no later than 30 (thirty) calendar days from the date of the incident via https://bangjamin.com/id/login. Then you must complete claim documents no later than 45 (forty five) calendar days from the date of the first report.

How long does it take to process a claim?

1. The insurance broker will verify claim documents within 1 working day after all documents are received in full.
2. The insurance broker will approve and disburse the claim within 3 working days after the documents are verified.

Who should I contact when I need further assistance?

• You can contact Bang Jamin: 
  Call 150120
• WhatsApp 0812-8626-1100
• Email: hello@bangjamin.com

Operational Hour: Monday - Friday (08.00-17.00)

The presence of this protection is Gojek's long-term commitment to providing security and comfort for GoCar's loyal customers. Through this protection, customers can minimize the risks that occur on the highway.

So, take it easy! We are ready to provide complete protection so you can continue to use the Gojek service in peace. Don’t forget to share this information with friends, family members, colleagues and those in need.