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Can I cancel and avoid incurring cancellation fees?
Can I cancel and avoid incurring cancellation fees?
Yes, you can. If your driver is too far away or if you’ve changed your mind on booking a trip, you can 1) cancel as long as you’ve not been matched to a driver, 2) cancel within 4 minutes after you’ve been matched (excluding the time that the driver is taking to complete a previous trip), 3) cancel before your driver arrives at the pick-up location. Do note that if you are not picked up within 4 minutes after the driver arrives at the pick-up location, the driver is able to cancel due to no-show and cancellation fees will be charged to your company’s GoCorp corporate account.

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