In order to minimize the spread of Coronavirus (COVID-19) and appeal for physical distancing, GoSend recommends the option of delivering goods without direct contact (contactless delivery) with the driver for every order with GoSend.

There are preventive steps you can take to maintain health and minimize transmission of the coronavirus (COVID-19) when you want to place an order with GoSend, namely:

1. Before making an order, wash your hands especially before sending the package, use a mask, and make sure of your health condition.
2. When you get a driver, keep your distance, you can give instructions to the driver via chat in Gojek application to pick up the package at the specified place (for example: in front of the house or the reception lobby).
3. After the order is delivered, give instructions to the driver via chat in Gojek application that the package delivered can be placed at the specified place (for example: in front of the house or the reception lobby).

   

4. Drivers cannot complete orders if there is no confirmation, so the last thing you need to do is provide confirmation that the package has been received by the recipient.

GoSend always wants to provide safety. Therefore, we invite you to appreciate all GoSend drivers in an effort to continue serving you in the situation of the coronavirus spread (COVID-19). By doing the recommended steps above and don't forget to give 5 stars or additional tips for the drivers.

Keep in mind that everyone has an obligation to maintain their own health and safety and not affect the health and safety of others. If you see suspicious symptoms around your environment, please immediately report the matter to the local health authority (Hotline 119 extension 9 in Indonesia) and follow the procedures ordered.

You don't need to worry, because GoSend is always ready to help you!