Hi Gojekers,

You got a new phone number, does that mean you need to create a new Gojek account to use every single service available? Of course not! You can still access your pre-existed Gojek account via Gojek's account recovery feature. Account recovery enables you to access your account hassle-free, with just entering an OTP code that is sent to your verified email address.

To guarantee your account security, go to your Gojek profile account, check your email address, and make sure you have verified the email address you used. 

How to recover your Gojek account

For those of you who want to recover your Gojek account below are the steps to help you recover your Gojek account:

1. Open Gojek app and click ‘Login’ button
2. Click “Issue with Number” button
3. Enter old phone number that you remembered
4. Check your email, you should have OTP code sent from Gojek
5. Back to Gojek app, enter OTP code
6. Update your phone number
7. Verify your phone number by clicking the next button
8. Click ‘Proceed to login’
9. You’ll be directed to the Login screen, enter your new phone number and proceed to login

In some cases, it may happen that we may find multiple accounts registered with the same number and we want to verify which account is the correct one for you. In that case, we need you to manually enter your verified email address of the Gojek account:

1. Open Gojek app and click ‘Login’ button
2. Click “Issue with Number” button
3. Enter old phone number that you remembered
4. Enter the verified email address attached to your gojek account
5. Check your email, you should have OTP code sent from Gojek
6. Back to Gojek app, enter OTP code
7. Update your phone number
8. Verify your phone number by clicking the next button
9. Click ‘Proceed to login’
10. Login to the Gojek App with your updated phone number

With Gojek’s latest technological innovation and through #AmanBersamaGojek initiatives, Gojek is always working hard to ensure your personal data is secure and your Gojek account is safe. 

If someone pretends to be from Gojek approached you and asked for your OTP and/or Security Code, please reach us out through Help menu in the Gojek app to report this suspicious activity.