What is Data Privacy Day? Data Privacy Day is an annual celebration of all things related to data privacy, no surprise there. It was introduced by the Council of Europe in 2007 to celebrate the signing of the first legally binding international treaty relating to data protection. The aim of Data Privacy Day is to empower businesses and individuals to raise awareness about why privacy matters. 

At Gojek, the protection of your personal data is our top priority, and we implement strict data protection measures in accordance with the applicable laws and industry best practices. By ensuring the confidentiality and integrity of your personal data, we are providing greater safety and convenience for everyone in our ecosystem. 

One of the features we provide to better protect your personal data is number masking. This means that when you communicate with your driver via SMS or call, both you and your driver’s actual mobile numbers are hidden. Only masked numbers are shown - which means better privacy for all!

The most common data privacy issues on the internet today are related to scam and phishing attempts. A scam is a trick used to cheat someone out of something, especially money. Phishing is a type of social engineering attack often used to steal your data and critical information, including your One Time Password (OTP) and credit card numbers. These attackers may pretend to be part of Gojek, our partners, vendors, agents, or employees, and will try to trick you into sharing your personal information or credentials by saying that it is needed to complete a transaction or to give you a special promo.

How to spot scam or phishing activities

• You don’t know the sender or the caller (they will often use an unrecognizable email address or telephone number)
• The message contains typos and other errors. The subject line and contents do not match
• An offer is made that seems suspicious or too good to be true
• Contains an urgent offer end date
• Contains a request to do specific actions, such as forward an email to a personal/suspicious email, or transfer or send money to a personal bank account. They may also offer money for doing so.
• Contains a virus warning or spam alert.
• Contains suspicious attachments or documents, which could include (.exe) files

How to avoid scam or phishing

These are the steps to help you avoid being tricked by spam and phishing attempts:

• Do not ever share your credentials or personal data (OTP code, verification code, GoPay PIN, debit/credit card number, telephone number, email, biological mother’s name, etc)
• Be wary of any caller who claims to be Gojek’s representative and is using a private number
• Be cautious if someone tells you that you have won a contest and are eligible to receive something of value, such as a voucher, cashback, special promo, or cash. Check our official website or social media pages to see if the promos or programs mentioned are true
• Double-check before transferring money or your GoPay balance to anyone (including during the purchase of goods, services, or when topping up anyone’s bank account)
• Remember and implement the “JAGA” steps

To avoid any type of fraud, secure your account by installing a PIN number and never share your OTP code with anyone, including Gojek! We will never ask you for it either! 

Get more information on how to secure your account here: Three Easy Steps to Make a Safer Gojek Account

Immediately contact Gojek if you run into any issues or receive a suspicious request. Here’s how to contact us: 

• Visit the Help menu on your Gojek application profile account or the Help Center on the Gojek website
• Email customerservice@gojek.com
• Call + 6221-5084-9000 

Here are Gojek's official social media accounts:

• Instagram: @GojekIndonesia @GojekVietnam @GojekSG
• Twitter: @gojekindonesia @gojeksg
• Line: Gojek Indonesia

Remember! Gojek will never ask for any codes or passwords from you. Never share your OTP code with anyone, even if it is someone who claims they are from Gojek.

Only YOU should know your code, so keep it confidential! Please also share this information with your family and friends.

We hope this email has given you a better understanding of what scam and phishing attempts are, as well as how to spot suspicious activities. Once again, Happy Data Privacy Day everyone!

Best regards,

Gojek Group Data Protection Officer