# There are a few reasons why you experience failure on the CSV file upload:
1. Duplication of data on your employee list
2. Some employees listed in the file have already registered to GoCorp
3. Incorrect .csv format on your file
To understand the reason for failures, you can click the notification icon beside the language setting in the dashboard. 
## To amend your file here is the steps to re-upload a CSV that failed to upload
1. Enter the GoCorp web portal, click the bell icon on the top menu, then select one of the CSV notifications that failed to upload, then click the download button
2. Open csv file with Ms. Excel or Google Sheets
3. Change the data according to the instructions in the column remark - this column contains an explanation of why your data failed to upload.
4. If you use Ms. Excel, do these steps before converting the data:
1. Open the template using Microsoft Excel
2. Then select the column A
3. Click "Text to Columns" on "Data" tab
- Choose "Delimited" then click Next
- Choose "Comma" then click "Finish" 
5. After changing the data, delete the column remark and make sure only 5 columns are in the file.
6. Save the file in the .csv extension and make sure to select the comma delimiter (see tutorial below)
7. Upload via page /employee
## How to make sure a CSV file has a comma delimiter
1. To ensure the comma delimiter, please open the CSV file with notepad or WordPad (Windows) or with Text Edit (mac)
2. Make sure the contents of the file like this
name, employee_id, email, phone_number, group
Ivan Polo,GJK01,ivan.polo@go-jek.com,628123456789,Engineer
## If you choose to upload a new CSV, here are the correct steps to do it:
1. Go to the employee page, then click the download CSV sample button
2. If you use Ms. Excel, do these steps before filling in the data:
1. Open the template using Microsoft Excel
2. Then select the column A
3. Click "Text to Columns" on "Data" tab
- Choose "Delimited" then click Next
- Choose "Comma" then click "Finish" 
3. Fill in employee data on the second line according to the data your company wants to add
4. Make sure there are only 5 columns available on the header (name,employee_id,email,phone_number,group)
5. Fill this column only with the alphabet, spaces, commas, slashes (/), or minus (-). Filling this column is mandatory
6. The employee_id field may contain alphabets, numbers, spaces, minus (-), or underscores. Filling this column is optional
7. The email field must match the format. Filling this column is optional
8. The phone_number field must use an international code, such as: 62 for ID or 65 for SG. eg: 6212345678. Filling this column is mandatory
9. The group column can only contain alphabets, numbers, spaces, minus (-), underscores, or ampersands (&). Filling this column is optional
10. Save the file in the .csv extension and make sure to select the comma delimiter (see tutorial below)
11. Upload via page /employee