GoBox will guarantee that the package you send arrives at your destination in perfect condition. In collaboration with PasarPolis, GoBox provides insurance on every package sent to all customers.

Type of insurance and coverage value

Booking via Gojek app:

• You will get insurance coverage to a maximum of Rp10.000.000.
• You can also choose a higher coverage up to Rp1.000.000.000.

Type of goods that are covered by insurance:

1. Lost or damaged goods that meet the terms and conditions of GoBox service and/or the insurance provider will be covered to a maximum of the coverage value that you have chosen.
2. In order to be eligible to make a claim, you must provide the details of the goods correctly in the item description section.
3. You must also provide evidence of the value of the goods (such as receipt of purchase or repair of the goods) when making a claim.

If you fail to put details on the package details section, GoBox and / or insurance providers will use this provision to calculate the value of the coverage limit for the goods.

Claim process time

Submitting a claim will be reviewed in advance by the insurance provider after the document is declared complete. We and/or the insurance provider will ask the user to send the required documents within a maximum period of 30 (thirty) calendar days after the claim is submitted.

*The amount of coverage will be received within 6 (six) working days after the document is declared.

Click HERE for more information like insurance fee and the maximum coverage, how to claim, types of goods that cannot be insured, claim submission limit.