When trying to apply, please ensure that you have not used your eKTP (for Indonesian citizens) to apply in another Jago and Gopay Plus account. If you have, your application cannot be approved, because one ID can only be used for one account.
If your application is rejected due to ID that has been used by another Jago and Gopay Plus account and you experience the conditions below:
You are sure that your ID has never been registered to apply Jago and Gopay Plus previously, or
You have registered your ID to apply in another account, but you are no longer using that account
Please report it to us via Gojek Help page (under My Profile menu) and choose "GoPay Tabungan application is rejected because ID has been registered", we will help to check first.
