We apologize for the inconvenience you experience. You don't need to worry; we record all your transactions in our system and always monitor if there is a transaction issue like this.

When encountering such problem, the first thing you can do is ensuring the following:

• Check History* on your GoPay menu. Successful transactions will be recorded there.
• Check the destination bank account mutation to bank
• Recheck your balance amount. Balance will be immediately refunded if the transaction fails.

What if the transaction is still being processed?

Sometimes this process takes longer than usual. Therefore, we recommend you to wait for 2 business days (excluding Saturday, Sunday, and public holidays).

I've been waiting for more than the stated time

If the balance is still not received, report it to us through this article* so we can help you.

To ensure quick and accurate responses to your reports, we can’t process transactions older than 60 days.

*)Link is only accessible when you open this page on your phone/tablet.