If you have transferred your GoPay balance from your account to your friend's account, but your friend has not received it, please do these steps below:

• Check the GoPay history whether or not the transfer has been successful by clicking 'Explore' on the GoPay menu, then select 'History'
• Check your GoPay balance again whether it has decreased or not, because if it fails, your GoPay balance will be refunded immediately
• Make sure the transfer destination number entered is correct

If after making sure of things above it is proven that the transfer was successful, please tell your friend (recipient) to check the history of the balance that listed on the GoPay History page.

However, if the GoPay balance has not been received by the recipient, please report this matter to us via Gojek Help page (under My Profile menu) by clicking the Contact Us* button below.

*Contact Us button only accessible when you open this page on your phone/tablet