When you’re in this situation, here are the things you can do:

Check the correctness of the destination phone number.

• Check the GoPay history* to see whether or not the transfer is successful. If it’s failed, your GoPay will be refunded shortly.
• Ask your friend to check the balance mutation listed on the GoPay history page.

I’ve checked those things, and my friend still has not received the balance.

No worries. Report it to us through this article* so we can check it further.

*)Link is only accessible when you open this page on your phone/tablet