If you use a credit/debit card when you booking Gojek service but experience such problems below, you don't need to worry because your balance can be refunded.

• If you have a problem because the driver completed the transaction without picking up/delivering, please report it in the articles below so we can help you.
  - "Driver didn't pick up but has completed my trip"* for transportation services such as GoRide/GoCar/GoBluebird.
  - "My package delivery was completed without being delivered by the driver"* for GoSend and GoBox service 
  - "Driver completed my purchase  without delivering it" for GoFood, GoShop, and GoMart service
• If you have a problem where the transaction got canceled or the failed, but the credit/debit card balance was deducted, worry not. The credit/debit card balance will be returned automatically maximum 14 business days.

If you have waited until the specified time but the balance has not been returned, please report to us here*. We will help you.

Hope this information help you.

*)Link is only accessible when you open this page on your phone/tablet.