Sorry for the inconvenience you experience. You don't need to worry; we record all your transactions in our system and always monitor if there is a transaction issue like this. 

When encountering such problem, the first thing you can do is ensuring the following:

• Check History on your GoPay menu. Successful transactions will be recorded there.

• Check the destination bank account mutation

• Recheck your GoPay balance amount. GoPay balance will be immediately refunded if the transaction fails.

What if the transaction is still being processed?

Sometimes this process takes longer than usual. Therefore, we recommend you to wait for:

• 2 business days (excluding Saturday, Sunday, and public holidays) for transfers to Bank BCA, CIMB, Mandiri, BRI, and BNI, Jago after the transaction is made. 

• 3 business days (excluding Saturday, Sunday, and public holidays) for transfers to other banks, after the transaction is made. 

I've been waiting for more than the stated time

If the balance is still not received, report it to us by clicking Contact Us* below this article. We will be glad to help. 
*Contact Us button only accessible when you open this page on your phone/tablet