If the number you use in e-commerce is the same as the number on your Gojek account, you can track the delivery status or driver position from Inbox on the Chat feature in the top right corner of your Gojek app homepage
(Example of notification in Inbox. To track delivery status, click on the image)
If the number you use in e-commerce is different from the number on your Gojek account, you will get an SMS with a link to track the delivery status or driver position
If you still haven't received the package at the estimated time, please contact the e-commerce company to ask about your delivery status.
