If you can’t pay with your Jago balance, please make sure things below: 

• You have a stable internet connection
• You have linked your main Jago account
• Your Jago balance is sufficient 
• Your GoPay account is active and not blocked
• Your Jago balance can only be used as the payment method for GoRide, GoFood, GoCar, GoBluebird, and GoTagihan service

If you’re facing problem with your Jago account, feel free to reach out to Jago Customer Service through the following channels:

• 📞 Hotline: 1500746 or +62 21 3000 0746
• 💬 WhatsApp: 0817-000-7460
• 📧 Email: tanya@jago.com