If you keep failing face verification, please first ensure that the registered name is yours. 

If the registered name is not yours, please click here: The registered name is not mine.

If the registered name is yours, yet face verification always fails, please ensure the following: 

1. Ensure the selfie quality is good: it should not be blurred, cropped or flashed, and your face should be clearly visible.
2. Ensure you are not wearing sunglasses, hats, masks, or anything that covers your face.
3. Ensure you are taking the selfie live from your phone and by yourself, not as a group selfie.