I want to delete this account because I have another one.

Instead of deleting it, you can change the phone number registered in this account with the phone number registered with your other account. Click here* to find out how. 

I don’t want to use Gojek anymore.

If you currently don't want to use Gojek services, you can log out of the account without deleting it. Once you delete it, your account cannot be reactivated. But if you are certain to delete it, you can do it by Go to My Profile page → Manage account → Delete account

If you can't find such feature, please update your Gojek app to the latest version first. Please also note that by deleting this account, your GoPay account will be deleted too.

Additionally, your account will be dormant if there are no activity or transactions within 365 days and there’s no balance on your account.

Important notes

Before deactivating your account, please make sure: 

• You have no more ongoing transactions or dues in the account you want to deactivate, such as GoPay and GoPay Later, so that we can process your application.
• Once we process your account deactivation request, we cannot transfer your GoPay balance and GoPay Coins to another account. So, make sure to withdraw or spend it all before completing this request. 
• If you want to use the identity on your old account to upgrade to GoPay Plus, you can submit the application first, then visit GoPay Plus upgrade is rejected because ID has been registered* on Help page if you receive a notification that your application has been rejected.  

*)Link is only accessible when you open this page on your phone/tablet.