We always strive to give the best service to our customers and drivers as their safety is our first priority. We aspire to improve our services by educating drivers regularly to always obeys the traffic rules, drive safely, and not using their phone while driving. 

We are really sorry you have experienced unpleasant things that could put you in danger. You can tell us more about your experience via Gojek Help page (under My Profile menu) by clicking the Contact Us* below.

*Contact Us button only accessible when you open this page on your phone/tablet

To improve our trip safety and quality, you can also give a rating for your driver after your trip completed. If you forgot to give a rating to the driver, you can open ‘My Profile’ page from the Gojek home menu then click ‘My Orders’, click 'History' icon at the top right corner of the page, and choose the order that you want to give rating.