We are really sorry if the driver did not deliver your order, but suddenly the order status was completed.

Do these things as the first solution:

• Check your chat history with the driver. Your driver might drop the order with someone else. If not, you can chat the driver for up to 2 hours after the order is completed.
• Call the driver by clicking the “Chat with support” button below > click "Driver completed my order without delivering" > give your answer and you’ll find the call button.

Notes for GoFood Orders via website

Chat with drivers feature and Chat with CS are unavailable on https://gofood.co.id  If you order GoFood via the website, please open your transaction history from the application, then follow the steps above.