Let's look at some of the reasons why your application is rejected because the photo does not meet requirements.
1. The ID you uploaded is damaged If there is damage to the ID you uploaded, please fix it first at the relevant institute, click here to see how.
2. Some parts of your ID photo and/or selfie is blurred Make sure all the information in your ID and your selfie is not blurred and clear.
3. Some parts of your ID photo and/or selfie is not in frame Please make sure all the written information in your ID is not covered with your fingers or out of frame.
4. The document used to apply doesn’t comply with the terms and conditions
You can apply again by uploading the documents according with our terms such as:
The ID that is acceptable for apply is the original document from the eKTP (for Indonesian citizens) which has been registered in Dukcapil
Photo on your ID must be original, not edited, photocopied, or scanned
Don’t wear sunglasses, hats, or anything else that can cover your face
5. The important part of the ID photo and/or selfie is exposed to flash Make sure the information contained in the ID and face in the selfie is not exposed to light / flash / reflected light.
6. The lighting in the ID photo and/or selfie is too dark Make sure the information is contained in the ID and the face in the selfie looks good and clear. Avoid taking photos or selfies in a dark room.
7. There are differences between the type of ID you chose to upload in the app with the uploaded ID When trying to apply, make sure you upload the ID that matches the option you’ve chosen on the ID page which is eKTP (for Indonesian citizens).
8. Photo is not taken directly from the phone camera
Make sure the ID photo and/or selfie is taken directly from the phone camera.
Not a photo from your gallery/PC/Laptop
Not a photo from an ID photo
9. There are differences between the face in photo and/or ID When you try to apply, make sure you use your own ID. Both face in the ID photo and selfie should be matched.
Hope this information helps!
