If you are certain to deactivate GoPay Tabungan by Jago, make sure there is no remaining balance in your GoPay Tabungan by Jago account before requesting this account deactivation. If it's still there, please make a transfer or spend it all before completing this request.

After ensuring the things described above, report it to us via Gojek Help page (under My Profile menu) and choose "I want to deactivate GoPay Tabungan by Jago" article. We will help you.

The process for deactivating GoPay Tabungan by Jago is by unlinking Gopay Tabungan by Jago with the user's GoPay account following the terms and conditions of Bank Jago and then the user agrees to close the GoPay Tabungan by Jago account (pocket), the process of which is carried out by Bank Jago. After GoPay Savings by Jago is deactivated, users can continue to use GoPay electronic money.