If you experience your balance deducted for transaction failure at offline stores (e.g., shops, restaurants), the balance will automatically return.
However, if your balance has not been returned after a failed transaction at an offline store and the offline store is not able to make a refund by cash, you can report it to us by clicking the Contact Us* button below within a maximum of 7x24 hours after the transaction is made. We will gladly help you.
*) Contact Us button is only accessible when you open this page on your phone/tablet.
If you face an issue when transacting in Indomaret, please contact them through phone at (021) 1500280 or email at kontak@indomaret.co.id. For AlfaGroup (Alfamart, Alfamidi, DAN+DAN, Lawson), contact them through phone calls at (021) 1500959 or email at sahabat_alfamart@sat.co.id.
