If you haven't received your GoPay/GoPay Coins cashback, you can check your transaction History* first. If it is not recorded there, kindly wait 1x24 hours, as the process to receive it may take some time.

You can also ensure that your transaction follows the Terms and Conditions of the promo/voucher cashback.

If you have confirmed all of that, and the cashback has not been received, please report it to us through this article*.

*)Link is only accessible when you open this page on your phone/tablet.