Make sure your GoPay code hasn’t exceeded the time limit and never been scanned before. 

You can also try clicking the ‘Renew Code’ button to display your new GoPay Code and try to do the transaction again.

If you still can’t make payment using GoPay code, you can report this incident to us via Gojek Help page (under My Profile menu) by clicking the Contact Us* button below.

*Contact Us button only accessible when you open this page on your phone/tablet