For canceled transactions, the balance will be returned automatically (check this article).

What if my balance has not been returned?

Check how to report it according to the payment used:

• GoPay: Report it to us by filling in the form below this article by clicking the Contact Us*. 
  *) Contact Us button is only accessible when you open this page on your phone/tablet
• LinkAja* & Jago: Report it to the related payment parties to be followed up. 
  *)Estimated returned balance for LinkAja is three working days.
• Debit/Credit Card: See further information and handling in the article: Lost my card balance after order got canceled

Note: If the transaction status in the Gojek/GoPay apps transaction history is 'Completed' but failed on the business partner/merchant side, visit the following articles to get further assistance:

• Transaction at online store or other applications failed but my balance was deducted
• Transaction at offline store failed but my balance was deducted