If you haven’t received your OTP (One-Time Password) code via SMS, try doing the following:
Make sure you have entered the right phone number that is registered in your Gojek app*Please note that your OTP will be sent to that number
Ensure that you have agood signal to receive an SMS (depends on the policies of each provider)
Ensure you have sufficient phone credit/pulsa to receive SMS
Wait for at least 30 seconds for the OTP to be sent. After that, you can request a new OTP by clicking the ‘Resend OTP code’ button.
If it still doesn’t work:
Try updating the Gojek app to the latest version
Try again in a few moments later, there might be an error occurred with your provider
Verify that you didn’t previously ask your service provider to block any incoming SMS. If you’re not sure, please contact your service provider to check
Clear your cache by using the following steps:
Hope this helps!
Remember, Gojek will never ask for your OTP under any circumstances. Please do not share your OTP to any party who admits being a part of Gojek or its affiliations.
