Here are some possible causes:

• Your GoPay account hasn’t been upgraded to GoPay Plus
• The Internet connection is unstable, or Gojek app/bank server has an error. Please try again in a moment.
• The beneficiary bank account is invalid. Please recheck the account number again and make sure it’s still active.
• The beneficiary account is blocked
• Virtual Account (VA) is not registered in GoPay.

If you’re unable to use GoPay PIN when making a transaction, please wait for 1x24 hours and try again.