If your GoPay Plus status is ‘Approved’ even though you have never upgraded to GoPay Plus before, please report it to us through this article* in Gojek app. We will check the data first. If it's in accordance with our terms, we will downgrade the GoPay Plus account status to a regular one within 1 business day so you can upgrade again using your data. Kindly wait for the process.

*)Link is only accessible when you open this page on your phone/tablet.

For your information, when upgrading to GoPay Plus, please ensure that you have not used your ID for upgrading another GoPay account. If you have, your GoPay Plus upgrade cannot be approved, because one ID can only be used for one account.