If you want to upgrade GoPay to GoPay Plus but your GoPay Plus status is already ‘Approved’ even though you have never upgraded to GoPay Plus before, please Contact us via Gojek Help page (under My Profile menu) by clicking the Contact Us* button below. We will help to check the issue that you’re experiencing first.

*) Contact Us button is only accessible when you open this page on your phone/tablet.

For your information, when upgrading to GoPay Plus, please ensure that you have not used your ID for upgrading another GoPay account. If you have, your GoPay Plus upgrade cannot be approved, because one ID can only be used for one account.