If the GoPay Coins cashback has not been received after transacting on the Gojek app using a voucher, please wait 1x24 hours and make sure the following things:

1. Voucher with GoPay Coins benefits have been successfully applied before clicking “order” or “pay”. Please also check:

• Terms and Conditions apply - Make sure the order complies with the terms and conditions of using the coupon.
• Voucher usage limits - Each coupon has a different usage limit.
• Voucher validity period - Every coupon has an expiration date. Make sure the coupon used is still in the promo period.

2. GoPay Coins will be earned after the order is completed. Therefore, check the transaction history of GoPay Coins on the 'History' menu in the GoPay menu.

Apart from the two things above, there is another thing that causes GoPay Coins cashback to not be received, which is when your GoPay is inactive (frozen). If this happens, it means that your GoPay account does not meet the Terms and Conditions of using GoPay. To report, please fill in the forms through the article: I can't use GoPay

If the problem is not due to an account freeze, and you have confirmed the above, please report this to us via Gojek Help page (under My Profile menu) by clicking the Contact Us* button below.

*Contact Us button only accessible when you open this page on your phone/tablet.