Giving star(s) to the driver to rate their service can be done after the purchase, trip, or delivery is completed. But, giving a tip to the driver can be done while the purchase, trip, or delivery is still ongoing or completed.
Giving tips on ongoing booking On the ongoing ‘Booking’ page you can directly tip the driver by pressing the 'Tip driver' button below the driver profile information.
Ongoing trip or purchase can be accessed via ‘Activity’ on My Profile menu.
Giving rating and tips on completed trip On completed booking, all trips or purchases can be found on the Gojek homepage or on the ‘Activity’ menu on the My Profile. On the ‘Activity’ menu, click 'History'.
(sample of the 'Activity' on the History tab)
After selecting the desired purchase, trip, or delivery, you can rate the driver by giving a star(s). You also can give a tip* to the driver.
*The nominal tip that you can give depends on your GoPay balance
Moreover, you can give a reason and comment related to the driver's service, then click ‘Done’.
If you forgot to tip your driver yet you already submitted your rating or you want to give more tip, you can tell us in the following ways:
Select the transaction number on the 'History' page.
Click 'Help'>Payment issue > I want to give tip to the driver and follow the instructions until your tip is successfully given to the driver.
Can I give ratings and tips to drivers from the GoFood website?
For now, giving tips and ratings to drivers can only be done through the app. Please open your GoFood transaction history in the Gojek app, then enter the rating and tip that you want to give to the driver.
Notes:
The rating and tip that you have submitted cannot be revised
You can only tip driver if you make a payment using GoPay and you have enough GoPay balance to do so
The tip that you gave will be 100% received by the driver after the purchase, trip, or delivery is completed.
Rating and tipping feature is not available for trip with Blue Bird taxi.
