Here are first aids to secure your account if you think someone is using your account without your knowledge:

• Change your data, such as mobile phone number, email, name, and GoPay PIN, if you receive a notification of a data change that you did not make. Learn how to do it here.  
• Confirm with family, friends, or relatives if there are unknown transactions. If not from them, read the following article. 
• Learn more if you find transactions from Google Play atau Apple.

What if I have done the steps above, but someone is still using my account?

Report it to us immediately by clicking Contact us button*  below so we can help you. 

We also have tips to secure your Gojek account so it won’t happen again. Read here.

_{*) Contact Us button is only accessible when you open this page on your phone/tablet}

_Notes:

• _{Any refund request is subject to assessment under the terms and conditions of the Money Back Guarantee program.}
• _{Our refund policy does not cover the loss of the GoPay balance due to a seller scam, someone trying to provide gift prizes, or if you have shared your OTP/PIN/Login Link with another party.}
• _{Suppose you see someone else's information on the Profile page after registering your new number with your Gojek account; you may have purchased a recycled phone number that was previously registered with another Gojek account. If true, immediately change the data.}